SHIPPING POLICY

Orders placed before 10:00am CT on a business day (Monday–Friday, excluding US federal holidays) ship the same day. All other orders ship the next business day. Please allow 1 extra day for orders delivered by LTL freight.

Most orders arrive in about 3–5 days. Once your order ships, Standard Shipping is estimated to arrive in 2–4 days, and Expedited Max 3 Days shipping guarantees your order will arrive in 3 days or less.

Standard shipping costs are calculated based on the size of your order, with a minimum of $7.99 and a maximum of $99.99. Expedited Max 3 Days shipping is calculated the same way, with a maximum of $149.99.

You'll see the exact cost of each option, and any free-shipping offer your order qualifies for, at checkout before you place your order.

Your order confirmation email includes a View Your Order link. It's a secure link just for your order, so you can check its status anytime without creating an account or signing in. Once your order ships, that page shows the tracking number and a link to track each shipment, and we'll also email you when it's on the way.

If you have an account, you can also find your orders and tracking under My Account.

Some larger items have to ship by LTL (less-than-truckload) freight. You don't need to figure this out yourself: if anything in your cart ships by freight, checkout will tell you and ask whether you need liftgate service at your delivery location.

A liftgate lowers your order from the truck to the ground, which is helpful if you don't have a loading dock or equipment to unload it. Any liftgate fee is shown at checkout before you place your order.

Please allow 1 extra day for delivery on LTL orders. We will contact you to schedule a delivery time, and someone will need to be at the delivery location to sign for the shipment.

If your order will be delayed due to variables outside our control, your tracking information will be updated and we will do our best to contact you to let you know.

Not satisfied with your purchase? Contact our customer support team at [email protected] or 1-888-249-7412. We'll email you a return shipping label, which will need to be placed on your package before mailing it back.

• Return requests must be made within 30 days of receiving your order.
• Products eligible for return may vary based on item category.
• Defective products and errors made by Agzaga are eligible for a full refund.
• If an item is returned due to customer error, a 10% restocking fee may apply and the customer may be asked to cover return shipping costs.

Agzaga, LLC warrants that custom hose products will be free from defects in material and workmanship under normal use. If your custom hose product is defective, please contact our customer support team ([email protected]). Custom hose products that are not defective in material or workmanship are not eligible for return.